COMPANY NAME：STARHARBOR TECH LIMITED

ADDRESS:：RM03, 24/F, HO KING COMM CTR,2-16 FAYUEN ST. MONG KOKHONG KONG

E-mail：service@lnuar.com

1、Collection and Use of Personal Information

When you use STARHARBOR TECH LIMITED services, we may require you to provide personal information. STARHARBOR TECH LIMITED will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to offer our products or services to you, nor will we be able to respond to any issues you may encounter.

Here are some types of personal information that STARHARBOR TECH LIMITED may collect and examples of how we use such information:

2、What personal information do we collect

When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, and more.

When you use theSTARHARBOR TECH LIMITED marketplace to purchase goods or gift cards, the STARHARBOR TECH LIMITED marketplace may collect information related to the individuals you provide, such as name, mailing address, email address, and phone number. STARHARBOR TECH LIMITED will use this type of information to meet your requirements, provide relevant products or services, or achieve anti-fraud purposes.

In some jurisdictions, for the purpose of complying with legal requirements, we may require users to provide government-issued identification documents, but only in a limited number of cases, such as customs declaration.

4、How we use your personal information

We will notify you promptly of the latest product releases, software updates, and event previews. If you do not wish to be included in our mailing list, you can opt out at any time by updating your preferences.

We may use your personal information (such as email address or phone number) to verify and determine user identity.

We may use personal information to send important notifications, such as order information related to purchases. As this information is crucial for communication between you and the mall, you cannot refuse to receive such information.

We will also use personal information for internal purposes such as auditing, data analysis, and research to improve STARHARBOR TECH LIMITED s products, services, and communication with customers.

5、Collection and use of non-personal information

We will also collect and utilize data that cannot be directly linked to any specific individual on its own. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we may collect and how we use this information.

We will collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and the time zone in which the user is using the product, so that we can better understand customer behavior, improve our products, services, and advertising.

We will collect information related to customer activities on our website. We will compile this type of information to help us provide customers with more useful information and understand which parts of our website, products, and services they are most interested in. For the purposes of this privacy policy, aggregated data is considered non-personal information.

We may collect and store detailed information about how you use our services, including search queries. This type of information may be used to improve the results of our service offerings, making them more relevant. This kind of information usually does not involve your IP address, except for the following few cases: we need to ensure the quality of service provided through the Internet.

6、Cookies and other technologies

STARHARBOR TECH LIMITED Mall or email and advertising may use cookies and other technologies such as pixel tags and website beacons. These technologies help us better understand user behavior, tell us which parts of our website people browse, measure the effectiveness of advertising and online search, and make improvements accordingly. We consider information collected through cookies and other technologies as non-personal information. However, if local laws consider Internet Protocol (IP) addresses or similar identifiers as personal information, we also consider such identifiers as personal information. Similarly, for the purposes of this privacy policy, when combining non-personal information with personal information, we consider the combined information as personal information.

Like most Internet services, we also automatically collect some information and store it in log files. This type of information includes IP address, browser type and language, operating system, date/timestamp, etc.

We use this information to understand and analyze trends, manage websites, understand user behavior on the website, improve our products and services, and collect overall audience characteristics of our user base. STARHARBOR TECH LIMITED Mall may use such information for our marketing and advertising services.

Pixel tags allow us to send emails in a format that customers can read and inform us if the email has been opened. We can use this information to reduce or eliminate emails sent to customers.

7、Other

According to the laws, legal procedures, lawsuits, and requirements of public institutions and government departments both inside and outside your country of residence, STARHARBOR TECH LIMITED Mall may need to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

If we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, we may also disclose information about you. In addition, if there is a restructuring, merger, or sale, we may transfer all personal information we collect to relevant third parties.

The protection of personal information is highly valued by STARHARBOR TECH LIMITED. STARHARBOR TECH LIMITED will use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When storing your personal data in the STARHARBOR TECH LIMITED marketplace, we will use computer systems with limited access, which are deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, including when we use third-party storage space.

8、Privacy issues

If you have any questions or concerns about the privacy policy or data processing of STARHARBOR TECH LIMITED, or would like to file a complaint about possible violations of local privacy laws, please contact us. You can call the STARHARBOR TECH LIMITED Mall support phone number at any time to contact us.

When we receive privacy issues or access/download requests, we will identify and categorize the contacts and try to resolve the specific questions or concerns you have raised. If your question itself involves significant issues, we may require you to provide more information. These contacts who have raised significant issues will receive responses. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory agency in your jurisdiction. If you consult us, we will provide information on possible complaint channels based on your actual situation. STARHARBOR TECH LIMITED can update its privacy policy at any time. If we make significant changes to our privacy policy, we will publish notices and updated privacy policies on our company website.

At our store, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don’t worry, we have a very easy return process. We apologize for any inconvenience this may have caused.

What should you do when you receive a defective product?
If you are not happy with your recent purchase, please do the following:

Contact your sales manager through the website’s instant messenger or email within 30 days of receiving the product.
Provide photos or videos that clearly show the quality defects of the product.
Once it is confirmed that the product is defective (this confirmation process usually takes one day), a refund will be arranged to your original payment method or account balance without having to return the defective product.
If you are unable to provide photos or video, or if the photos or video provided do not establish a quality defect in the item, all items must be returned in their original condition to be eligible for a refund or exchange. Shipping charges for returns shall be borne by you.
Can I return or cancel my order if it is not a quality issue?
Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled.
If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs.
Returns and exchanges are only accepted within 30 days of receipt of the goods.
You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the wrong size/printed item.
Can I return an item if it is worn, damaged or if the label has been removed?
Please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached.

Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.

Refund
We will process your refund within 7 business days of confirming it with you. You can choose to have the refund go to your original payment account (credit or debit cards may take an additional 3-7 business days to process). Thank you for your patience and understanding.
Shipping and insurance charges are not refunded.
Cardholder is eligible for a refund for 14 days after purchasing a service or a product.
Important Reminder
It is important not to return items to the sender’s address on the package, as this is not our designated return address. Before initiating a return or exchange, kindly contact our sales manager at [contact information]. Please only ship to the address provided by our sales manager, as shipping to any other address may hinder the processing of your return.

Order Processing & Dispatch Timeline
All orders will be processed and shipped out from our warehouse within 9 working days after payment confirmation.
Once your order is dispatched, we will send the official tracking number and valid tracking inquiry link to your registered email for shipment tracking.

Global Shipping Coverage
We deliver goods to over 100 countries worldwide. We support both single sample shipments and bulk wholesale orders to your country.

Delivery Timeframes
Standard shipping: Fast mainstream delivery service, transit time to major global destinations ranges from 3 to 15 calendar days after warehouse dispatch.
Expedited shipping upgrade: Available for the majority of products; expedited parcels arrive within 3–15 business days after leaving our warehouse.

30-Day Hassle-Free Return & Full Refund Terms
We guarantee full customer satisfaction. If you are unsatisfied with your purchased goods for any reason, you may apply for a full refund of the product price and applicable tax within 30 calendar days upon receipt of your parcel.
Return Eligibility Rules
All returned/exchanged goods must remain brand new, unused, and unworn, with original tags, labels and stickers fully intact attached to the item.
Worn, stained, damaged merchandise, or products missing original tags will be sent back to the buyer at the buyer’s own shipping cost, with zero refund issued.
Women’s swimwear is returnable only if its original sanitary protective liner remains intact and unremoved.
Final sale non-returnable categories: Underwear, fully customized & personalized made-to-order items.
Buyers bear full risk of lost return parcels. You must request a tracking number from your courier when sending back returned goods for proof of shipment.

Payment & Data Security
All checkout transactions are fully secured. Our website adopts SSL end-to-end encryption technology to safeguard your personal details and payment credentials.
We will never sell or ship orders placed via this website to any individual confirmed to be under 18 years of age.
We do not actively collect any personally identifiable information (full name, residential address, phone number, email, etc., referred to as “Personal Information”) unless you voluntarily submit these details to us during checkout or account registration.

Terms of Use and Disclaimer

The following terms and conditions set forth in detail the terms and conditions of STARHARBOR TECH LIMITED and its related international websites (hereinafter referred to as the “Website”). Your use of this Website constitutes your agreement to abide by and comply with the terms and conditions set forth herein. The Personal Data Privacy and Collection Statement and Privacy Policy are hereby incorporated into and become a part of these Terms of Use. We encourage you to review these Terms carefully. Your continued use of this Website after any amendments to these Terms and Conditions will constitute your acceptance of such amendments. This Website is the property of STARHARBOR TECH LIMITED (hereinafter referred to as the “Company”) and its licensors. Any terms of use relating to this Website also apply to any of its subsidiaries, employees, and agents.

The Company reserves the right to amend these Terms and Conditions without prior notice, and no one shall object. Please visit this website frequently for the latest information.

Any content and information provided on this website is for reference only and is based on personal opinions. It is not intended to constitute any offer, invitation, inducement, advice, recommendation, or solicitation. Investment involves risks, and you are responsible for assessing your own risk before making any investment decision.

You understand that the content on this website is protected by copyright and other potential intellectual property rights.

Limitation of Liability

You acknowledge and agree that you may not use, modify, reproduce, disclose, adapt, post, or transmit this website and any of our creative works, course content, videos, or other intellectual property without our written consent or authorization. You also acknowledge that you will not publish any illegal, threatening, insulting, defamatory, invasive of privacy, publicity rights, or public image, obscene, indecent, or offensive material on our course communication systems, video channels, or other media platforms; nor will you encourage any conduct that would constitute a criminal offense, give rise to civil liability, or violate any law.

You acknowledge that this website and our services or products (excluding courses) are subject to the laws and regulations of Hong Kong and our relevant terms and conditions (hereinafter referred to as “Applicable Laws”). You agree to and assume full responsibility for complying with Applicable Laws. If you have any questions about any legal scope, you may seek legal advice or opinions from third parties. You have verified all personal information or supporting documents submitted to us, including registration, application, survey, and forms, and have confirmed that all information is correct.

You agree that if you breach any terms and conditions of this website or our services or products, any losses, claims, or any additional costs and expenses incurred by any of our officers, directors, agents, or clients will be borne by you, and we reserve the right to pursue any legal action.

If any conflict of interest arises between you and our Company from the beginning of your use of our services or products, during or after the end of your use (including but not limited to online or offline courses), such as teaching related courses outside of the program (including but not limited to online or offline forex courses, fully automated trading courses, semi-automated trading courses, manual trading courses, etc.), our Company reserves the right to immediately terminate your membership in our programs and our trading programs, products, and other services without further notice or refund.

You clearly understand that our courses offer various types of learning, exchanges, or activities. You may purchase any accident insurance for yourself or third parties during the course based on your personal needs. You are solely responsible for all expenses incurred as a result of third-party accidents caused by you.

Service Modifications

You agree that we reserve the right to modify any online or offline course services/products, temporarily or permanently, without prior notice. We are not responsible to any third party for any modification, suspension, or discontinuance of service.

Disclaimer and Limitation of Liability

This website and our communications contain general information about various services, products, and events. While we endeavor to ensure the accuracy of this information, we make no representation, warranty, or guarantee, whether express or implied, as to its accuracy or appropriateness for use in any particular circumstances. Therefore, we hereby declare that we assume no responsibility for any inaccuracies, omissions, or typos in this website, any related publications, or information regarding the services or products we provide, and will not make any compensation (whether under tort law, contract, or otherwise) for any direct or indirect losses or damages arising therefrom. You must bear all risks and are responsible for evaluating the accuracy and completeness of the information, statements, and content on this website or in the online and offline courses before making any decision.

We reserve the right not to approve your application for its services or products, including membership authorization, without giving any notice or reason, and without assuming any liability. The trading programs you use during the course are provided by our company. We reserve the absolute right to use and own all trading programs. We assume no responsibility for any loss, damage, or injury to any other person arising directly or indirectly from any actions, omissions, or errors, regardless of cause.

Generally speaking, no adjustments or class changes will be accepted after you have completed your registration. If you need to request a class change for personal reasons, you must submit a written or email request at least 14 business days before the actual course start date. We will review your application and notify you of the application result by email. You must provide reasonable grounds and supporting documentation. If our staff discover or suspect any false information, your application will be rejected without further notice.

Under any circumstances, such as repairs or maintenance of our website or our company, inclement weather, accidents, illness, personal reasons, or other reasons, resulting in the inability to use our services or products, all fees paid are non-refundable. You will not receive any refund or compensation, and no objection will be made.

During offline courses, if seasonal influenza, epidemics, or any other large-scale infectious diseases occur in society or the region, the Company will implement any response measures or decisions based on the Department of Health’s guidelines and the actual situation. The Company will not be held responsible for any consequences arising from such circumstances.

You understand that if you violate any of the Company’s terms and conditions (including online, offline, oral, or written), the Company reserves the right to immediately and permanently terminate your use of our services or products.

Intellectual Property

All data, text, music, sound, photographs, graphics, software, video, information, or other materials displayed or made available on this website, related communications, the platform on which the Services are offered, and the tutorials (collectively, the “Content”) are owned by or licensed to the Company and are protected by copyright, trademarks, service marks/marks, patents, or other proprietary rights and laws. The Company and/or its licensors own the copyright in the selection, coordination, arrangement, and enhancement of such Content, as well as in the original Content. Although you may download or print Content for your personal, non-commercial use or for the purposes specified in these Terms, you acquire no rights in or to such Content. Except as expressly provided otherwise in these Terms, you may not modify, alter, publish, transmit, redistribute, participate in the transfer or sale of, create derivative works from, or in any way exploit any part of the Content without the Company’s prior written permission.

Governing Law and Jurisdiction

These Terms of Use and the services and products (excluding courses) offered by us shall be governed by and construed in accordance with the laws of Hong Kong. You agree to submit to the non-exclusive jurisdiction of the Hong Kong courts. In the event of any conflict or inconsistency between the English and Chinese versions, the Chinese version shall prevail.

General Terms

If any provision of these Terms of Use is held by any court of competent jurisdiction to be illegal, invalid, or unenforceable for any reason, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

Our failure to enforce any provision or exercise any right will not constitute a waiver of such provision or right. All waivers must be in writing and signed by us. Unless expressly stated otherwise in a written waiver, we will not waive any breach of these Terms of Use, nor will we waive any provision or any rights under these Terms of Use.

All notices under these Terms of Use must be in writing and sent by mail or email. In these Terms of Use, unless the context otherwise requires:

Headings are for convenience only and shall not affect the interpretation of any of these Terms of Use;

Words importing the singular and words in the singular shall include the plural and vice versa;

COMPANY NAME: STARHARBOR TECH LIMITED

ADDRESS:RM03, 24/F, HO KING COMMCTR.2-16 FAYUENST.MONG KOKHONGKONG

Email：service@lnuar.com